FAQ

(That’s Frequently Asked Questions for those who don’t know what FAQ’s are!)

Q. How long has Pro Photo Secrets and PhotoshopZoo been operating?

A. Pro Photo Secrets has been operating online creating the best video tutorials around since February 2005. PhotsohopZoo is the latest creation that was officially launched 24th September 2008.

Q. What is the best browser to use with PhotoshopZoo?

A. Firefox, Flock, Safari, Opera basically anything other than Internet Explorer If you have any browser issues please contact us but it can generally be resolved by using one of the receommended browsers.

Q. The videos are showing up small or not opening properly any tips?

A. Please download the latest free Adobe Flash Player (opens a new window).

Q. How much is shipping?

A. FREE! We have FREE Worldwide Shipping on ALL products.

Q. Can I get a tracking number for my order?

A. No, we do not provide tracking numbers for orders. If you require a tracking number you will need to contact us PRIOR to ordering so we can provide you with a custom shipping quote. Please note: Courier, door-to-door services cost between $35-$45 USD per single CD/DVD for international orders.

Q. When can I expect my order to be delivered?

A. All our physical product orders are shipped from our Australian office within 48 hours from the time the order has been received. (Orders are shipped on business days only Monday to Friday)

Orders within Australia can generally be expected within 2-4 business days from time of order.

Orders from countries outside of Australia can generally be expected within 7-10 business days from time of order. All international orders are shipped via Australia Post Air Mail.

Q. Can I order Adobe Photoshop directly from Pro Photo Secrets (PhotoshopZoo)?

A. Yes! Currently we are only able to sell the Adobe suite of products to clients in the Australia / Asia region.

Q. What is the difference between Adobe Photoshop and Adobe Photoshop Elements?

A. Elements is the little brother to Photoshop. Although it is the little brother it still has many advanced features and is a very powerful photo editing piece of software. Some limitations include Channels, Curves and CMYK functionality.

Q. The Videos on my CD just come up blank?

A. You need to download and install the latest flash player from the adobe website: http://www.adobe.com/products/flashplayer/ or if you’re using any kind of adblocker software / plugins this may also disable the ability to view Flash videos.

Q. Are my credit card details safe?

A. Yes! we are using the highest available online security and encryption to ensure the safety and protection of all data on our site with the latest 128-bit encryption to ensure your personal details are never compromised. As per our privacy policy we will never rent, sell or lease any of our clients details to anyone under any circumstances unless required to do so by a court of law.

Q. How do I cancel my membership?

A. Simply email our office to have your membership canceled (allow up to 24 hours for it to be processed or on weekends 48 hours).

You will need your FULL NAME and your EMAIL that was used when you joined the ultimate photoshop inner circle

You may email with your request to have it actioned within 72 hours. If you are aware of the merchant that you used when you joined up that will also help us e.g. Paypal, Worldpay or 2Checkout.com.

Q. If I cancel my membership will I still have access?

A. Yes, you’ll have access for the remaining period that you have paid for.

Q. Can I get a refund for my membership payment?

A. We don’t issue refunds for membership payments. You will have full access for what you have paid.

Q. What currency are payments made in?

A. All payments are in $USD (the internationally accepted internet currency).

Q. Do you accept Paypal payments?

A. Yes

Q. How can I edit my account information?

A. To edit your information first, login to the Members Only area of the site. Once you have logged in then click on the ‘Site Admin’ link in the top right section.

If you need to have your credit card details updated you can either phone our office to have one of our staff call you to update it or email us with your return phone number for us to call you. If you joined via Paypal originally you will need to login to your paypal.com account and update your details on their system.

If you have any billing questions please contact us.

Q. How do you view credit card chargebacks?

A. Very seriously! Infact we put them in the ‘Fraud’ category and we take any kind of fraudulent activity VERY VERY seriously. If a chargeback is issued against us we will contest it and then immediately notify the authorities including the Federal Police. What information do we provide them with? We provide them with your full name, address, telephone number and of course your IP address(s) from our server logs which tracks exactly where the order was placed from e.g. your computer and the shopping cart logs.

With this information charges may be laid and severe penalties and fines can be issued. Plus, we will also blacklist your email, name, address and IP address so that you will NOT be able to EVER order from us again.

So, if you have a question, any question in relation to being billed from us contact us first and we will happily assist you and sort out the problem if there is one. It’s really simple and we’re actually very nice people!

Q. Sometimes I’m a jerk with a bad attitude and get angry when I deal with businesses over the internet is this ok?

A. If you’re a jerk and you start throwing your weight around like a big baby then we reserve the right to cancel your membership and refuse service to anyone with a bad attitude, we will happily wish you all the best as you continue your journey learning Photoshop somewhere else!